Operations supports CCEF’s mission by providing internal support to staff, answering customer service inquiries, and overseeing the counseling ministry. This position will provide administrative support to human resources, customer service, and facilities.
Human Resources
- Administrate payroll and ensure compliance with benefit plans and tax reporting authorities.
- Administrate, in collaboration with the Director of Operations, the annual editing of the Employee Handbook and other board-required HR documents for staff.
- Administer any Worker’s Compensation claims, and complete annual WC renewal and any audits.
- Support the Director of Operations in maintaining job descriptions for all employees.
- Support the Director of Operations with the onboarding and off-boarding of all employees.
- Administrate the process for annual reviews for all employees.
Customer Service
- Provide a hospitable experience to guests by welcoming them, answering phones, and responding to emails.
- Assist counselors and counselees with appointments, ensuring that appointments are confirmed for the next week.
- Ensure that customer service emails are responded to in a timely manner; develop instruction guides for customers as needed.
- Serve as liaison with other departments to better understand various customer requests that come in through Customer Service, help resolve open matters, be proactive on new initiatives and support ongoing initiatives, and ensure staff have what they need to answer customer inquiries.
Department Support
- Help the Director of Operations with all-staff communication and oversee its production (e.g., monthly internal staff newsletter).
- Help with assimilation and tracking of annual budget.
- Support the Director of Operations with special departmental projects.
- Provide administrative support to the department.
Agreement and support of CCEF’s mission and core beliefs; experience with CCEF’s materials preferred Willingness to engage in candid and constructive conversations about performance evaluation and identify opportunities for growth Relevant experience in cultivating relationships with colleagues; adept at contributing to a supportive, team-oriented work environment Ability to maintain flexibility and discipline, with strong planning, organizational, and self-management skills Effective written and verbal communication skills Demonstrates tact, discretion, and care in all communications; possesses a high comfort level with maintaining confidential information Ability to see projects through to completion that meets the desired results Bachelor’s degree required
01/06/2025
To apply, please send resume and cover letter to Jill Butler, Director of Operations, at [email protected].